Terms of service

1. About these terms

CompletionIQ is operated by IOT Edge Ltd ("CompletionIQ", "we", "us"). These terms apply to everyone who visits completioniq.com or uses the CompletionIQ application ("you").

Most use of the application takes place under a separate agreement between us and an organisation, such as an order form, subscription agreement or master services agreement (a "Customer Agreement"). If there is any conflict between these terms and a Customer Agreement, the Customer Agreement prevails for that customer and the people it authorises.

If you use the Service on behalf of an organisation, you confirm that you have authority to accept these terms for it, and "you" includes that organisation. If you do not agree to these terms, do not use the Service.

2. Definitions

• "Application" means the CompletionIQ software provided at a customer's own address (for example yourcompany.completioniq.com), including the desk workspaces, the field app that can be installed on a tablet or phone, and any API we make available.
• "Website" means completioniq.com and its content.
• "Service" means the Application and the Website together.
• "Customer" means the organisation that has entered into a Customer Agreement with us for use of the Application.
• "Authorised User" means an individual, such as an employee, contractor or consultant, whom a Customer has given access to its Application.
• "Customer Data" means everything a Customer and its Authorised Users load into or record in the Application: areas, systems, tags, checksheets, punch items, photographs, documents, test results, certificates, reports and the like.

3. Accounts and access

• Accounts are created by a Customer's administrator, by invitation or directly. There is no public registration. You may use only the account provided to you and only for the Customer's projects you have been assigned to.
• Keep your credentials confidential: your password, the Google or Microsoft account you sign in with, your two-factor authentication device and recovery codes, and your signature PIN. Never share them and never let anyone else use your account.
• You are responsible for everything done through your account until you tell your administrator or us that it has been compromised. Tell us as soon as you suspect unauthorised use.
• If your organisation requires two-factor authentication for your role, you must set it up before continuing to use the Application.
• You can see the browser sessions and field devices your account is signed in on and end any of them. Your administrator can do the same, and we may end sessions or revoke devices where we believe it is necessary for security.
• What you can see and do in the Application is decided by the roles and project access your Customer assigns. We do not decide who sees what within a Customer's workspace.

4. Acceptable use

You must not, and must not allow anyone else to:

• use the Service for any unlawful purpose or in breach of any applicable law, or upload content that is unlawful, infringing, defamatory or harmful;
• upload or transmit malware, or anything designed to interfere with the Service or the systems of others;
• attempt to gain unauthorised access to the Service, another customer's workspace, or the systems or networks connected to it, or probe, scan or test their vulnerability without our written permission;
• circumvent access controls, rate limits, project scoping or contractor scoping, or otherwise access records you have not been given access to;
• use another person's credentials or signature PIN, or sign, approve or override a record on someone else's behalf without their authority;
• copy, modify, reverse engineer, decompile or create derivative works of the Service, or use it to build a competing product, except to the extent the law allows despite this restriction;
• resell, sublicense or otherwise make the Service available to anyone who is not an Authorised User of the Customer;
• access the Service by automated means other than through APIs we make available and on the Customer's authority; or
• upload photographs or content that is not relevant to the work being recorded, that breaches site photography rules, or that contains personal data beyond what the work requires.

5. Customer Data

• The Customer owns its Customer Data. We claim no rights in it other than the right to host, store, process, transmit, display, back up and otherwise use it as needed to provide the Service and as the Customer Agreement permits.
• The Customer is responsible for the accuracy and lawfulness of its Customer Data and for having the rights needed to load it into the Application, including making its personnel aware that their names, signatures and photographs are recorded.
• Personal data within Customer Data is processed in accordance with our Privacy policy and any data processing terms in the Customer Agreement.
• The Customer can export registers to CSV and Excel and download generated PDFs at any time during the term of its Customer Agreement.
• We keep regular backups, but the Customer remains responsible for retaining copies of any records it is required by law or contract to keep.

6. Electronic signatures and records

The Application allows Authorised Users to sign checksheets, certificates, reviews, approvals and gate overrides by entering their password or signature PIN. Doing so creates an electronic signature that you intend to have the same effect as your handwritten signature and that will be attributed to you and recorded, with the date and time, in the audit trail.

• Sign a record only if you are the person named on it and you have checked what you are signing. Do not share your signature PIN with anyone.
• The certificates, archival PDFs and reports the Application produces are generated from Customer Data as entered by Authorised Users. We do not verify their accuracy or the physical work they describe.
• The Customer is responsible for determining that electronic signatures and records produced through the Service satisfy the regulatory, contractual and quality requirements that apply to its projects, and for retaining them accordingly.

7. Offline use and the field app

• The field app stores a copy of selected project data and your queued changes on your device so that you can work without a connection. You are responsible for the physical security of the device, for keeping its operating system and browser up to date, and for synchronising regularly.
• Changes made offline are sent to the Application when a connection is available. Where a change conflicts with one made elsewhere, the Application flags it for review; a record signed offline is not final until it has synchronised successfully.
• Sign out, or clear the app's site data, before handing a device to someone else. A Customer administrator may revoke a device's access at any time.

8. Third-party services

Signing in with Google or Microsoft is subject to those providers' own terms and privacy policies. We do not control them, and they may change or withdraw their services. Camera access, notifications and local storage depend on your device and browser, and are subject to their terms.

9. Intellectual property

The Service, including its software, industry and checksheet templates, design, documentation and trade marks, belongs to us or our licensors and is protected by intellectual property law. Subject to these terms and the applicable Customer Agreement, we grant you a limited, non-exclusive, non-transferable right to use the Service for the Customer's internal business purposes. No other rights are granted.

If you give us feedback or suggestions about the Service, we may use them without any obligation to you.

10. Availability, changes and support

• We aim to keep the Application available at all times, but it is delivered over the internet and may be interrupted by maintenance, outages or events beyond our control. We give notice of planned maintenance where practicable.
• We may change or improve the Service from time to time. We will not materially reduce the core functionality of the Application during a paid term without giving the Customer reasonable notice.
• Support is provided as set out in the Customer Agreement. Otherwise, contact us at hello@completioniq.com.

11. Fees

Fees for the Application are set out in the Customer Agreement and are exclusive of VAT and other applicable taxes unless stated otherwise.

If an invoice is not paid when due: a one-off late-payment fee of £50 is added and a 30-day grace period begins, during which access continues and we will send reminders. If the balance remains unpaid when the grace period ends, we suspend access for all of the Customer's users. Payment at any point during the grace period or the retention window in section 16 ends the process and, where applicable, restores access with Customer Data intact. This sequence is also set out in plain English on our commitments page.

12. Confidentiality

Each of us will keep the other's confidential information confidential and use it only for the purposes of the Service. Customer Data is the Customer's confidential information; non-public information about the Service, its architecture and its pricing is ours. This does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law or by order of a court or regulator.

13. Warranties and disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated in these terms or a Customer Agreement, the Service is provided "as is" and we give no other warranties, express or implied, including that it will be uninterrupted or error-free, or that records produced through it will satisfy any particular regulatory or contractual standard.

The Service is a tool for recording and reporting completions work. It does not provide engineering, legal or safety advice, and decisions about whether work is complete, safe or ready to hand over remain the responsibility of the Customer and its competent persons.

14. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

Subject to that, we are not liable for any indirect or consequential loss, or for loss of profit, business, contracts, goodwill or anticipated savings, or for loss of or damage to data beyond restoring it from our most recent backup, or for any loss arising from inaccurate Customer Data or from a failure to synchronise or export Customer Data.

Subject to that, our total liability to you and the Customer, in contract, tort (including negligence) or otherwise, arising out of or in connection with the Service in any twelve-month period is limited to the fees paid by the Customer for the Application in the twelve months before the event giving rise to the claim. Where no fees have been paid, including for use of the Website, our total liability is limited to £100.

15. Indemnity

The Customer will indemnify us against claims, losses and costs arising from its Customer Data, or from use of the Service by it or its Authorised Users in breach of section 4, except to the extent caused by our breach of these terms.

16. Suspension and termination

• We may suspend access to the Application, in whole or in part, where we reasonably believe it is necessary to address a security threat, a breach of section 4, non-payment in accordance with section 11, or a legal requirement. We will restore access as soon as the issue is resolved.
• Where access is suspended for non-payment, Customer Data is retained for 90 days from the date of suspension so the account can be reactivated. If the outstanding balance is not settled within that period, the Customer's access is treated as ended and the Customer Data is deleted as described below. During a suspension we will provide the Customer with an export of its Customer Data on request.
• The term of a Customer's access and the ways it can be ended are set out in the Customer Agreement. When it ends, the Customer has 30 days to export its Customer Data, after which we delete it from our live systems, with backups following within 90 days, unless the law requires us to retain it.
• You may stop using the Service at any time. Individual accounts are closed by the Customer's administrator.
• Sections that by their nature should survive termination, including sections 5, 9 and 12 to 15, continue to apply.

17. The website

The Website is provided for general information about CompletionIQ. Its content may change without notice, screenshots are illustrative, and nothing on it is an offer or a guarantee of any feature or result. Messages sent through the contact form are handled in accordance with our Privacy policy. Links to other websites are provided for convenience and do not imply endorsement.

18. Governing law

These terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek an injunction or other urgent relief in any court. Nothing in this section affects rights you have under the law of the country where you live that cannot be excluded by agreement.

19. General

• Entire agreement. These terms, together with the Privacy policy and any Customer Agreement, are the entire agreement between us about the Service and replace any earlier terms.
• Changes to these terms. We may update these terms from time to time. The date at the top shows when they were last changed. If a change materially affects the Customer's rights, we will notify the Customer before it takes effect, and the Customer Agreement will govern whether it applies during a paid term. Continued use of the Service after a change takes effect means you accept it.
• Assignment. We may transfer our rights and obligations to an affiliate or a successor to our business. You may not transfer yours without our written consent.
• Severability. If any part of these terms is found to be unenforceable, the rest continues to apply.
• Waiver. A failure to enforce any part of these terms is not a waiver of the right to enforce it later.
• Third parties. Nobody other than you, the Customer and us has any right to enforce these terms.
• Notices. Notices to us should be sent to hello@completioniq.com. We may give notice to you through the Application or to the email address on your account.
• Events beyond our control. Neither of us is liable for a failure to perform caused by events beyond our reasonable control, other than an obligation to pay.

20. Contact

Questions about these terms can be sent to IOT Edge Ltd, trading as CompletionIQ, at hello@completioniq.com.